Distributor expanding shared services without adding control debt
A distribution business centralized accounts payable, order management, and master data support. The move promised efficiency, but overlapping duties across the new shared service center created approval bottlenecks and elevated audit exposure.
Challenge
Shared-services efficiency was offset by emergency access and unclear separation of tasks.
Integrity angle
Redesign approval matrices, role ownership, and exception handling around service-level performance.
Outcome
Higher transaction throughput, cleaner evidence trails, and less manual remediation during close.